Frequently Asked Questions

We offer an excellent level of service at a very fair price and to date we’ve never let a customer down.

We take huge pride in the way we always put our customers’ needs first and this simple approach has meant that all of our customers are very happy with our work and prices.

We advise that when seeking quotes, you should always make sure you choose a company with a full Waste Carriers Licence, full Public Liability insurance and for peace of mind ask for a copy of any paperwork if needed.

There are many companies out there, some good, some bad. As with most things in life, if something sounds too good to be true, that’s generally because it is!


What do you clear?

We clear all household items. We can remove and clear bathroom suites and fitted kitchens, all white goods, furniture and carpets. If requested, we can even remove wallpaper, skirting boards, doors and door frames.

We are more than happy to clear sheds, garages and any out buildings. We can even remove cars, motorbikes, caravans and boats. We will clear just about anything! Just ask us. We have probably encountered most requests in the past and as we say, we never let a customer down. There are however certain items we legally can’t remove (see “What we take” page).


Do you have a standard rate?

No. Each quote, like each client, is unique. We quote on the size, amount to be removed and the time needed to complete the clearance. Our quote includes ALL staff costs, no matter how long it takes. Where the property is severely cluttered and may require extra work, we undertake any extra loads at 50% of the original quote.

This means that if we load the van up twice, we charge the original quote + 50%. In most instances we can clear a property in one loading of the van. This generally applies to most two bedroom properties.

To ensure you don’t get any surprises, our quote process is designed to gather as much information in order for us to accurately quote you and the number of van loads needed. We always give examples of how much the clearance will cost with multiple loads of the van. We also ensure that we agree the price with you before commencing the job?


Is your company insured against accidents or injury?

Yes. We hold full Public Liability and Employers insurance. As well as this, our staff are fully trained in Health & Safety and manual handling procedures.


Are you a registered waste carrier?

Yes. We hold a full Environment Agency Higher Tier Waste Carriers licence.

Our License Registration Number: CBDU147544


What does a house clearance usually entail?

We give you a quote, we arrange a date with you, and we turn up at 9am on the day arranged. We assess the clearance to ensure it has been accurately described to us then we clear the property to your satisfaction. Simple, stress free.


Do you buy items?

No. We are a clearance company. We advise all of our customers to remove or keep any items they see as valuable or resalable. We are happy to leave any items in the property you request.


Do you ever clear houses for free?

No. We can advise on possible ways for you to reduce or recover some of the cost of a clearance by selling items, however we always charge to clear a property.


Can I e-mail you some photographs of the property clearance?

YES! We welcome any photos of the property as this will help us to prepare the quote more accurately.

We can (and have in the past) advise you as to whether a clearance company is cost effective in your instance, based on a handful of half decent photo’s.

Please send any images or videos to rwrpropertyclearance@gmail.com with the property postcode being the message subject.


Do you recycle?

We recycle and we give as much as possible to charity also. We do this to reduce our own costs and more importantly to reduce the environmental impact of the house clearance. Where we can’t donate, we use licensed recycling centres. So even if your side board can’t be used again in its current form, it will be recycled and reused in another form.


Where does all the rubbish go?

Generally in a typical house clearance the only items that have to be disposed of via landfill are perishable food. Any non-perishable food stuffs are collected and then donated to local charities like soup kitchens or homeless centres.


What areas do you cover?

We offer a service that covers the whole of the United Kingdom apart from Northern Ireland.


What days and times do you work?

We work 7 days a week but most of our work is carried out Monday to Friday, We can work weekends when required but this may cost more as most of the recycling centres have limited opening hours during the weekends.

We always arrive at a property by 9am (sometimes earlier) and we work until the job is completed, we never leave a property until the job is done to your satisfaction. If we find the job requires extra days to complete, we never increase the quote. We only ever charge for the extra loads that the job will require.

When giving a quote we will inform you of an approximate timescale and generally a 3 bedroom property can be cleared within a day or quicker, more cluttered or larger properties may require extra days but this will not alter the quote given.


Can you clean the property once it has been cleared?

Yes. Our clean service includes all carpets vacuumed or floors swept, all surfaces cleaned, all internal window frames cleaned, all doors and door frames cleaned, skirting boards cleaned, kitchens cleaned and bathroom suites cleaned. Just ask when booking your quote.


Do I need to live near to the property for you to do the job?

No. We are more than happy for our customers to be present when we clear a house. If this presents a problem, there are a number of options open to you. We can collect the keys for the property from an estate agent, solicitors or even a neighbour. Alternatively you can post the keys out to us recorded delivery and we will post them back to you after the job is completed.


Do you disconnect all appliances?

Yes. We prefer to disconnect all the appliances ourselves. This includes un-plumbing washing machines and disconnecting gas appliances from the gas mains.


What happens to any personal items: paperwork etc.?

We gather anything we think could be important to pass on to you with our paperwork. We advise all of our customers to remove any items they wish to keep, but we will inform customers if we find anything that could be important. If you require us to dispose of any personal items of paperwork we can ensure that they are securely disposed of at a registered data disposal site.


Next Steps…

Simple – Reasonably Priced – Stress Free –

Call us today on 07990278589 for your FREE QUOTE!


Click To Request A Free Quote